The world of VA’s! What makes it such a successful solution for companies wanting to grow.
Technology is one of the biggest realities of the world that we live in today; gradually infiltrating many aspects of our personal as well as professional lives. It is especially in times like these, when the world is going through the current COVID-19 pandemic, that technology has a much bigger role than ever. It has replaced our usual face to face interactions with virtual conversations over WhatsApp, Skype, Zoom etc.
Another trending adoption of technology nowadays is increase in the use of Virtual Assistant (VA) within organizations. Even though the exact statistics for this industry are still not available; however, research shows that the use of VAs within organizations is exponentially growing.
What are Virtual Assistants?
Virtual Assistants are individuals offering professional support to businesses from remote locations. Initially the use of VAs was limited to administrative tasks only but in today’s post pandemic world, businesses are recognizing both the needs and advantages of hiring VAs thus, expanding the scope of their duties. These VAs can perform a variety of tasks ranging from the most mundane ones like administrative tasks, data entry, receiving & screening incoming inquiries, back-office support, customer feedback etc. to the more complicated tasks using specific skill sets such as digital marketing, bookkeeping, billing maintenance, marketing, research leads, Customer Relationship Management, SEO, etc.
Why should you hire Virtual Assistants?
Studies indicate that one of the biggest reasons that organizations today are incorporating VAs to their workforce is reduction in operational and salary expenses by as much as 40%. Since, VAs are not full-time employees, it means that their employers are not responsible for additional expenses e.g., benefits, paid leaves, taxes etc. In addition to this, there are lower training and overhead costs for these remote workers. Another study by Harvard Business Review states that on average $1900 per employee can be saved over nine months by utilizing remote workers. That is a lot of saving specially for small businesses which have limited funds. For a company just starting out, saving cost in salaries and office space could make a huge difference and could help reach breakeven and eventually profits much earlier.Maximize Productivity
Recently more companies are hiring VAs not just because of the cost savings it offers but also due to the rise in productivity that comes along with the remote workers. For starters, these VAs take on the most mundane tasks like data entry, fielding phone calls, managing appointments etc. thus, leaving office employees the time for more challenging and productive tasks. Furthermore, working from home means less distractions and increased flexibility as there are no commute issues, long lunch breaks and fewer off days. All these factors combined automatically results in increased work productivity which is vital for companies that are just starting out, trying to make a mark on the market.Scale your Business Operations
With growth comes added responsibility for the business. As soon as your business gains traction it will face increased product demand and might even face problems dealing with the growing customer needs. It is important for growing businesses to stay on top of things and streamline their operations as customer service is rated highly on the list of success factors for businesses nowadays. Instead of hiring fulltime staff to deal with the increased workload, onboarding skilled VAs can help you scale your business operations in a cost-efficient manner without having to compromise on the service quality.Expand the Scope of the Business
Having virtual assistants working in different areas and time zones can provide a chance to grow the business internationally as well. With proper training and understanding, VAs can exceed the expectations of their employers and expand the scope of their operations through collaborative efforts in the areas they are working from remotely. It means that businesses now can easily expand their operations across borders by turning their VAs into strategic partners.
The world of VAs is growing quite fast as businesses are now adopting to the changing trends brought upon by the advancement in technology. Companies are realizing the benefits that they can enjoy by incorporating VAs into their workforce and so the demand for VAs is also rising. To cater to these growing demands, a lot of companies, like Savvital, are offering Virtual Assistant services to help businesses grow and expand.
By Maheen Tahir